Shipping Protection & Tipping Policy
At our store, we are committed to providing a smooth, transparent, and worry-free shopping experience. To give you greater flexibility and control over your order, we offer optional add-on services at checkout, including Shipping Protection and Tipping.
1. Optional Services
Shipping Protection and Tipping are completely optional. Neither service is required to complete your purchase.
These services will only be added to your order if you intentionally select them during checkout.
- Shipping Protection: An optional service designed to provide additional protection for your package in the event of eligible issues such as loss, damage, or theft during transit.
- Tipping: An optional way to show appreciation for our fulfillment and customer support teams.
You can complete your purchase without selecting either service.
2. Shipping Protection
If you choose to purchase Shipping Protection, your order may be eligible for coverage against certain issues that occur during transit, including eligible cases of loss, damage, or theft.
Coverage is subject to the terms, conditions, exclusions, and limitations outlined in our Shipping Protection policy.
For complete details regarding coverage and exclusions, please visit our Shipping Protection Policy:
View Shipping Protection Policy
3. Change of Mind & Refunds
We understand that circumstances can change. If you decide that you no longer want Shipping Protection or a Tip that was added to your order, you may request a full refund of the corresponding optional fee.
Refund requests for Shipping Protection or Tipping are accepted even if your order has already been shipped.
If you accidentally selected one of these optional services during checkout, you are also eligible to request a full refund of the applicable amount.
To request a refund, simply contact our customer support team with your order details. We will review your request and process the refund as promptly as possible.
Please note: Refunds under this policy apply specifically to Shipping Protection and Tipping fees and do not automatically constitute a refund of the products or shipping charges included in your order.
4. How to Contact Us
If you would like to request a refund for Shipping Protection or Tipping, or if you have any questions about these services, please contact our customer support team through the information provided below:
Text/SMS or Call: +1 (424) 419-1614
Email: support@xolvreixy.com
Our customer support team is here to assist you and help ensure your shopping experience is as simple and worry-free as possible.
5. Policy Transparency
We believe customers should always know exactly what they are paying for. Shipping Protection and Tipping are optional services, and selecting or declining them will not affect your ability to place an order with us.
By clearly presenting these options at checkout, we aim to give every customer the freedom to choose the services that best meet their needs.