Refund policy


At Xolvreixy, your peace of mind matters to us. We are committed to providing a smooth and transparent shopping experience and will work quickly to resolve any concerns. This policy outlines how returns, exchanges, and refunds are handled.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be:

  • In the same condition as received

  • Unused, unworn, and with original tags (if applicable)

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

2. How to Start a Return

To initiate a return, please contact us at:
support@ykelysha.com

If your return request is approved:

  • We will provide a return shipping label

  • You will receive detailed instructions on how and where to send your package

Important: Items sent back without prior authorization will not be accepted.

3. Damages & Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.

4. Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (such as pet food or treats)

  • Custom or personalized products

  • Personal care items (such as grooming or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Original shipping fees paid at checkout

  • Sale items and gift cards

5. Exchanges

The fastest way to ensure you receive the item you want is to return the original item. Once your return is approved, you may place a new order for the replacement item.

6. European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be unused, in their original packaging, and include proof of purchase.

7. Refunds

Once we receive and inspect your return, we will notify you of the refund status.

  • Approved refunds will be issued to your original payment method

  • Please allow up to 10 business days for processing

  • Your bank or credit card provider may require additional time to post the refund

If more than 15 business days have passed since approval, please contact us at support@xolvreixy.com.

8. Return Address

A return shipping label provided by Xolvreixy is required before sending any items back.

Hong Kong Axora Limited

UNIT 02, 9/F, THE BROADWAY, NO 54-62 LOCKHART ROAD, WAN CHAI, HONG KONG